Know your set-top box, know your customer satisfaction

IPTV News: The set-top box is perhaps the most important device that determines the quality of a user's experience (QoE) of TV service. 80% of customer complaints are due to quality issues, where 40% are directly linked to the customer premise equipment (CPE). The STB is the front door to the operator's complete line of service (TV, interactive services, VoD). Because it is what users see, touch and feel in their homes, it is a representation of their services and therefore strongly linked with brand image. White paper courtesy of Witbe

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